Gwenchanda Review

What Gwenchanda Customers Really Say: Reviews, Experiences & Key Figures

Thinking about trying Gwenchanda, but not sure what to expect? Don’t just take our word for it—here’s what real K-beauty shoppers are saying.

We spoke with some of our regular buyers to ask them for their opinions about their shopping experiences at Gwenchanda. In this blog post, we share their feedback along with some key statistics on our products and services. With this information, we hope to inform those who are unfamiliar with our website or unsure what to expect when ordering at Gwenchanda.

We are very thankful to our buyers for taking the time to share their thoughts and allowing us to quote them. Especially considering how common and overwhelming feedback requests can be. As Victoria, our most loyal customer, from Driftwood, Texas, put it:

“…honestly, it’s mostly due to lack of time and the overwhelming number of requests I receive. Just today, I got about five emails asking for feedback from various sellers. While I understand how helpful reviews can be, I simply don’t have the bandwidth to respond to every one.”

Gwenchanda is Cheaper!

So what do our buyers like best about Gwenchanda? Without a doubt, it is our pricing and deals! We are often cheaper than most other Korean beauty stores and platforms like Amazon.

Victoria from Texas, USA says:

“Your prices are very competitive, and I especially appreciate the 2-for-1 bundles of the same product. They’re economical and practical for staples I use regularly—an extra incentive to stock up. I used to shop on Amazon.”

Melanie tells about her experience:

“I found Gwenchanda as I used to order the Osulloc matcha latte sticks through Amazon.  Gwenchanda’s pricing was sooo much better plus there were all types of beauty products to drool over and to purchase.”

And these customers aren’t wrong. Based on a random sample of 530 products, we see that on average, Gwenchanda is 21% cheaper than Olive Young. And on top of that, generally about half of our products are always on sale. Plus, we offer a free membership program that awards regular discounts to members, starting with a welcome discount to new users, and awarding points (worth credit) and additional discounts to returning buyers who reach milestones.

Lightning-Fast Delivery!

And perhaps just as popular as our low prices is how fast Gwenchanda products are delivered to your doorstep. Nearly all of the regular buyers we spoke to mentioned this specifically.

Thalia from Upland, California has ordered twice at Gwenchanda and said:

“I usually shopped at Yesstyle for skincare but the reason I chose to shop at Gwenchanda is because of how fast the product I purchased arrives. I feel like it gets here faster, which is helpful when I urgently need the product.”

In a Google Review David L confirms:

“Very fast shipping and received a few gift items! Highly recommend :)” 

And Melanie from San Ramon, California, says:

“Gwenchanda’s shipping was seamless …  I appreciate the communication from Gwenchanda regarding shipping status and delivery.”

Another Google Review states:

“They were fast and shipping was via Fed Ex. Shipping fee was a flat rate no matter how much I ordered.”

Gwenchanda’s fast delivery is a combination of two factors:

• Short processing times, and
• Expedited shipping.

Just look at the statistics for our last 200 orders: 15% of the orders were shipped on the same day, 17% on the next day, and 49% in two days or less. On average, shipments are in transit for 3.1 days. Especially shipments to North America get delivered quickly: on average in 2.6 days. Of course, these are averages, which means that it is sometimes longer, but it also means that it is sometimes even faster.

Pleasant Shopping Experience

We put a lot of effort into setting up a clean and convenient website devoid of banners, over-crowded menus, and unclear structure, like we see at so many other Asian beauty stores. And we are glad to hear that our customers notice and appreciate the difference.

Thalia (US) confirms:

“One of my favorite things about Gwenchanda is how easy it is to navigate the website.”

Victoria, who has already ordered 8 times, has more to add on that:

“I did initially wonder if Gwenchanda was legit—mainly because the site feels very curated and niche, which can be both appealing and unfamiliar for first-time buyers. What convinced me to place my first order was the thoughtful layout, and the feeling that real care had gone into selecting the product lines, the product descriptions and listing  the ingredients. Like many ingredient-conscious customers, I often shop by ingredient rather than brand—especially when I’m not familiar with a product line. I really appreciate that your site already shows key ingredients and full ingredient lists, which is essential for sensitive-skin users like me.”

Popular Brands & Products

At Gwenchanda, we currently carry 600 brands, with nearly 7,000 products in total. Among them are the usual hot tickets that every K-beauty store carries, like Beauty of Joseon, Numbuzin, and Cosrx. But we also carry hard-to-find brands that are popular in Korea. Those who have visited an Olive Young store in Korea will most certainly recognize them.

A buyer from Manor, Texas, who asked not to be named, experienced just that with various men’s skin care sets:

“I hesitated a bit, but I decided to buy it because there were various products that were not available on other sites, and there were products that I wanted to buy.”

Melanie said:

 “I love the Osulloc tea products as it’s difficult to find them here in the Bay Area.”,

And in a separate Google Review, she added on that:

“They had tea that I was paying double the amount on a US website. Product was authentic and was perfect.”

Thalia was also happy to find her favorite brand at Gwenchanda:

“…they have a huge variety of Korean skincare products, including one of my favorite brands “Whipped”.”

Another buyer praises our curated brand selection:

“Another thing I love is that your site is not cluttered with low-quality brands. So many retailers flood their sites with cheap, poorly formulated products just to increase volume. Gwenchanda’s tight, thoughtful curation builds trust and makes me feel confident in what I’m buying.”

Our top 10 bestselling brands at the moment include brands such as Dermafix, Briskin, and OSULLOC, which are not available at stores like StyleVana and YesStyle.

100% Authentic from Korea

And when you buy at Gwenchanda, you are guaranteed to buy authentic Asian beauty products sourced from Korean suppliers.

On that, Thalia shares:

“I was convinced it was trustworthy not only because it was on the top of my search list, but also because I saw that the company is from Korea so that definitely helped me feel assured that the products were authentic. … my first order confirmed the products were authentic because it was exactly the same and gave me the same results that I experienced from buying the Whipped product in Korea.”

Victoria also recognized Gwenchanda’s authenticity and stresses its importance:

“I noticed a real difference in product quality. Even when expiration dates matched, Amazon skincare products often lacked potency—especially exfoliants like BHAs and AHAs that should have a tingling effect. I suspect it’s due to poor storage conditions in non-climate-controlled warehouses. After testing side-by-side with products from your store, I ended up discarding everything I’d bought from Amazon.”

In a Google Review, Lucinda aptly says:

“I love Gwenchanda 🥰. The products I received are authentic and excellent quality.  …  And it just makes sense to me to order K-beauty from a shop in Korea.“

Customers for Life!

Our free membership program rewards repeat purchases. This allows buyers to easily and quickly earn discounts while shopping for the best Korean cosmetics and beauty products.

Melanie placed her third order with us yesterday and commented:

“I’ll continue to order from Gwenchanda!”

And the final word goes to our #1 customer with over 2,000 USD in orders:

“Thank you again for creating such a thoughtful, curated space for skincare lovers like me. Gwenchanda is more than a store—it’s a brand I trust and genuinely enjoy supporting. I look forward to what’s next.”

Full disclosure: everyone who collaborated with this post received a free shipping coupon to thank them for their time. Thank you again!

Please try Gwenchanda for yourself and share your experience with us directly or in a Google Review.