Privacy Policy

Date: October 6, 2024

At Gwenchanda, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and share information when you visit our website or make a purchase. By using our site, you agree to this policy.

1. What Data We Collect

We collect two types of data:

• Personal Information: This includes your name, email address, phone number, shipping address, and payment details when you place an order, register on our site, or leave a product review.
• Non-Personal Data: We may collect data like your IP address, browser type, and device information automatically through cookies and tracking technologies.

2. How We Collect Data

• Direct Collection: We collect data directly from you when you register, place an order, write a product review, or subscribe to our newsletter.
• Automatic Collection: We use cookies and other technologies to automatically collect certain information when you browse our site (e.g., for analytics or improving user experience).

3. How We Use Data

We use your data to:

• Process and ship your orders
• Improve your shopping experience
• Send you marketing and promotional emails (you are automatically subscribed to our newsletter when you order or register on the site, but you can opt out anytime)
• Provide customer support

4. How We Share Data

We only share your data with third parties when necessary:

• FedEx and similar delivery companies to ship your orders
• Customs and official authorities upon request
• PayPal for secure payment processing
• Newsletter service provider and similar marketing companies to send you information and product offers from our site

5. Data Storage & Security

We take your data security seriously and use industry-standard measures like SSL encryption and secure hosting with reputable providers to protect your information.

6. Data Retention

We keep your personal data until you request the deletion of your account. After that, your data will be removed from our systems unless legally required to retain it.

7. Your Rights

You have the right to:

• Access and Update: You can access and update your account details at any time.
• Request Deletion: You can request to delete your account and all associated personal data.
• Opt-Out of Marketing: You can unsubscribe from marketing emails at any time by following the link in our emails or contacting us directly.

8. Cookies and Tracking

We use cookies to improve your experience, including for website functionality, analytics, and marketing.

9. Age Restriction

Our website is not intended for children under the age of 13, and we do not knowingly collect data from children.

10. International Data Transfers

Your data may be transferred outside of South Korea for services like payment processing, content delivery (CDN), and shipment handling.

11. Data Breach Notification

If we experience a data breach that puts your personal information at risk, we will notify you promptly and take all necessary measures to protect your data.

12. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Legal Basis for Processing Data

We collect and process your personal data based on your consent, for the performance of a contract (e.g., fulfilling your order), or to comply with legal obligations.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be posted on our website, and you will be notified if necessary.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

privacy@gwenchanda.com