Introduction
Shopping for K-beauty should be simple, fast, and worry-free. At Gwenchanda, we understand that recent US customs changes have made importing beauty products from China and Hong Kong more complicated, with new taxes, fees, and delays. That’s why we’re introducing the Gwenchanda No-Fee Guarantee—our promise that US buyers will receive their orders hassle-free and without any unexpected taxes or fees.
For a detailed overview of the new customs regulations and how they impact K-beauty shoppers, check out our previous post: How New US Customs Rules Affect K-Beauty Shoppers – And Why Buying from Korea is Better.
What Is the Gwenchanda No-Fee Guarantee?
The Gwenchanda No-Fee Guarantee ensures that all shipments to the US remain tax-free and customs fee-free. We still benefit from the US de minimis exemption, which means US buyers do not have to worry about paying additional import taxes, customs duties, or processing fees on their orders.
How We Make Sure Your Shopping Experience Is Hassle-Free:
✅ No Import Fees or Taxes for US Buyers – Your total price at checkout is exactly what you’ll pay, with no surprises later.
✅ Super-Fast Shipping – US orders are delivered in just 2.0 days on average!
✅ Super-Fast Processing – 35% of orders are shipped out within 48 hours.
✅ Free Shipping Insurance – Every order is covered for extra peace of mind.
What If You’re Charged a Fee? We’ve Got You Covered!
In the rare event that a US customer incurs import fees or taxes on a Gwenchanda order, we will compensate you in the form of a discount coupon equal to the amount you were charged. This ensures that your Gwenchanda shopping experience remains 100% fee-free.
How to Claim Compensation
If you receive a customs fee or tax charge on your Gwenchanda order, follow these steps to claim your discount coupon:
- Pay the fee as required by your shipping carrier.
- Take a photo or screenshot of the customs fee receipt. The receipt must clearly show the amount paid and reference the shipment.
- Send an email to our support team at support@gwenchanda.com with:
- Your order number
- A clear image of the customs fee receipt
- The amount paid
- We will issue you a discount coupon equal to the amount you paid, which you can use on your next Gwenchanda purchase!
Terms & Conditions
- The No-Fee Guarantee is only valid for orders shipped to the US.
- The compensation is provided as a discount coupon for future purchases; cash refunds are not available.
- Claims must be submitted within 14 days of paying the customs fee.
- The customs fee receipt must clearly show that the charge was related to a Gwenchanda order.
Why Choose Gwenchanda?
With the Gwenchanda No-Fee Guarantee, you can shop for your favorite K-beauty products with complete confidence, knowing there are no hidden costs, no customs headaches, and no unexpected fees. Plus, with super-fast shipping, reliable processing times, and free shipping insurance, Gwenchanda offers the best shopping experience for K-beauty lovers in the US.
📢 Shop now and enjoy worry-free, tax-free K-beauty shopping with the Gwenchanda No-Fee Guarantee!